Job Title:  Customer Support Advocate - New Construction

JOB INFORMATION

Job Title: New Construction Representative

Job Code: 122405

Grade: Non-Exempt 38

JOB SUMMARY

Provides a central contact for new construction accounts within the scope of the Serve New Business Process. Ascertains required resources for service initiation and coordinates activities with Project Leaders & other Field Personnel. Serves as liaison between company and customers and monitors progress of project from initiation through completion to ensure efficient and timely initiation of service.

LEVEL OF RESPONSIBILITY

General responsibilities with standardized processes. Works under limited supervision. Resolves routine questions and problems. Refers the more complex issues to higher levels. Follows established procedures to accomplish requirements of job. Some latitude for deviation.

ESSENTIAL FUNCTIONS

• Prepare and Coordinate with Project Leaders, Schedulers & Field personnel various orders as required to initiate, terminate, maintain or correct customer records.

• Serve as liaison between various Company departments and city/county electrical inspectors.

• Answer inquiries from customers and Company members regarding the status of jobs and inspections.

• First contact for new construction services in our service territory.

• Initiate contract; monitor project status and assure timely records updates.

• Audit orders to ensure adherence to process.

• Maintain and coordinate service area inspections.

REQUIREMENTS

• High School Diploma/GED And 2 years of directly related experience.

WORKING CONDITIONS

• May be required to work non-standard work schedules including overtime, weekends, holidays, on-call and call-outs.

SPECIAL SAFETY REQUIREMENTS

• This position is classified as a Safety-Sensitive Job under state law. Individuals in this position are subject to the terms and conditions set forth in OGE Energy Corp.’s Drug Testing Plan.

• All positions in which driving is an essential function of the job, regardless if the job code is marked safety sensitive or not, will also be included as safety sensitive. Individuals in positions in which driving is an essential function are subject to the terms and conditions set forth in OGE Energy Corp.’s Drug Testing Plan.

KNOWLEDGE, SKILLS AND ABILITIES (KSAS)

• Ability to work without direct supervision to accomplish tasks.

• Ability to communicate tactfully and effectively with customers and company members in speech and writing and possess a clear, precise voice on telephone.

• Ability to work efficiently and effectively during heavy workload conditions.

• Ability to handle several tasks simultaneously.

• Ability to make decisions based on customer interaction and company policy and exercise good judgment.

• Ability to promote a positive company image to customers.

• Work well with others, must be able to respond to inquiries from customers as well as members.

LICENSES AND CERTIFICATIONS

• Valid Driver’s License (Required)

HEALTH AND SAFETY (MEDICAL/DOT REQUIREMENTS)

• Pre-Employment Drug Screen

• Safety Sensitive

SALARY RANGE

$52,915 - $66,144